Refund Policy

Subscriptions to Cybo VPN PRO are sold and billed by Google Play on Android and by the App Store on iPhone and iPad, never by us directly. Refunds therefore follow the rules of the store you bought from, which we cannot override.

Bought on Google Play

• Within 48 hours of a purchase you can request a refund directly from Google: Play Store → Payments & subscriptions → Budget & history → the order → Request a refund. Google usually decides within a day.
• After 48 hours, email us at support@cybovpn.com with the order number (it starts with GPA.). We refund the unused part of the current period if the service did not work for you and we could not fix it.

We do not ask why. We do ask for the order number, because without it Google will not let us find the payment.

Bought on the App Store

• Apple decides every App Store refund. Ask at reportaproblem.apple.com: sign in, choose Request a refund, and pick the Cybo VPN PRO purchase.
• We cannot refund an App Store purchase ourselves. If the service did not work for you, email support@cybovpn.com and we will help with the request.

Both stores

• Cancelling a subscription stops the next renewal; it does not refund the current period. You keep PRO until the period ends.
• Promo codes have no cash value and are not refundable.